Privacy Policy

1. Introduction

EcoPinnacle Builders Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

By using our website, you consent to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Full name
• Email address
• Phone number
• Project location
• Uploaded files (e.g., architectural drawings)

This typically occurs when:

• You fill out forms
• Request a quotation
• Contact us

2.2 Non-Personal Information

• IP address
• Browser type
• Device information
• Pages visited and usage behavior

3. How We Use Your Information

3.1 Service Delivery

• Evaluate your construction project
• Prepare quotations
• Manage projects

3.2 Communication

• Respond to inquiries
• Send project updates
• Provide service notifications

3.3 Improvement & Analytics

• Improve website functionality
• Analyze usage trends

4. Payments and Financial Data

Transactions may be processed via:

• M-Pesa
• Banks
• Third-party payment providers

We do not store sensitive payment credentials (e.g., PINs or full card details).

5. Sharing of Information

We do NOT sell your personal data.

5.1 Service Providers

• Hosting providers
• Payment processors
• Email communication services

5.2 Legal Requirements

• Comply with Kenyan law
• Respond to legal requests

5.3 Business Transfers

• Merger
• Acquisition
• Asset sale

6. Data Storage and Security

• Secure servers
• Access controls
• Encryption where applicable

• No system is 100% secure
• Users share data at their own risk

7. Data Retention

• Project completion
• Legal compliance
• Business operations

8. Your Rights (Kenya Data Protection Act, 2019)

• Access your personal data
• Request correction
• Request deletion
• Withdraw consent
• Object to data processing

You can exercise these rights by contacting us.

9. Cookies and Tracking Technologies

• Improve user experience
• Track website performance

You can disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting.

13. Contact Information

EcoPinnacle Builders Ltd

Email: [contact@ecopinnaclebuilders.co.ke]

Phone: +254700000000

Location: Kenya